Job Description

Description

As a Application Software Support Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. In this role, you will make an impact by:

• Enhancing Customer Experience: Providing technical support of our clients healthcare application to ensure the seamless operation of software and interfaces, reducing system downtime, and improving client satisfaction.

• Resolving Technical Issues: Assisting customers with troubleshooting software applications, interfaces, and system configurations.

• Optimizing System Performance: Conducting system health checks and identifying opportunities to enhance efficiency.

• Ensuring Effective Escalation: Managing escalations and collaborating with resources and development teams to resolve complex technical issues.

• Supporting Team Collaboration: Working closely with internal teams, including Customer Care and Development, to address technical concerns and improve customer support processes.

• Driving Process Improvements: Identifying opportunities to enhance workflows and improve support efficiency.

Primary Responsibilities (including but not limited to):

• Field client issues from various sources, including inbound phone calls, emails, and ticketing systems.

• Provide technical support for software applications, system interfaces (HL7, XML, etc.), Windows operating systems, network configurations, and SQL databases.

• Support terminal software setup and troubleshooting for environments such as Citrix, VMware, or Windows Thin Client solutions.

• Troubleshoot software issues and escalate complex problems to team members when necessary.

• Participate in customer support calls to guide clients through troubleshooting steps and system configurations.

• Assist in conducting System Health Checks and Performance Reviews to identify potential optimization opportunities.

• Serve as a liaison between customers and internal teams to ensure clear communication of technical issues.

• Support process improvements by documenting troubleshooting steps, solutions, and best practices.

• Participate in after-hours on-call support to assist with critical client issues.

Top Skill needed

Application Software support experience.

Job Type & Location

This is a Contract position based out of Murray, UT.

The pay range for this position is $28.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Murray,UT.

This position is anticipated to close on Jan 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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